The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

sherrera's avatar
sherrera
New Member
8 years ago
Solved

User Not Receiving Notifications via Email when New incident is created

Hi, I created a new team member's user account with GoToServiceDesk. I have added him to our IT Helpdesk user group so he should receive emails when new incidents are created or when he is assigned ...
  • AshC's avatar
    AshC
    8 years ago

    sherrera  Sorry for any confusion!

     

    If you want to click on my Community name, then direct message me the affected email address, I can check to see if the messages are all being returned to the system.

YFTech's avatar
YFTech
New Member
8 years ago

Experiencing the same issue. Direct messaged AshC for more information