Forum Discussion

sherrera's avatar
sherrera
New Member
7 years ago

User Not Receiving Notifications via Email when New incident is created

Hi, I created a new team member's user account with GoToServiceDesk. I have added him to our IT Helpdesk user group so he should receive emails when new incidents are created or when he is assigned ...
  • AshC's avatar
    AshC
    7 years ago

    sherrera  Sorry for any confusion!

     

    If you want to click on my Community name, then direct message me the affected email address, I can check to see if the messages are all being returned to the system.

YFTech's avatar
YFTech
New Member
7 years ago

Experiencing the same issue. Direct messaged AshC for more information