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Forum Discussion
Jodee1
11 years agoNew Member
Users added to watchlist automatically when ticket is escalated
When our tickets are past the due date it is adding every user in service desk to the watchlist. How do you prevent that? There are users in there that have nothing to do with tickets and it keeps ...
Bcshay
11 years agoActive Contributor
Check your Users Roles too. They should be a Standard User and not an Administrator.