The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
View my Tasks
I have assigned numerous tasks to different people but they cannot see them on their dashboards. You can see the tasks column which has a number in it but there is no way to know who the tasks are actually assigned to. Am I missing something?
6 Replies
- Hi everyone!
I have some exciting news regarding Service Desk Tasks! You can now enable a Task Dashboard so that you can view any Tasks assigned to you, regardless of who the Incident is Assigned to! I know this was a highly desired feature and I hope you enjoy!
To enable:
Click on Configure >> Account Wide Settings
Click on the Labs tab
Select to Enable My Tasks View
Click Save
Now go to the Dashboard and there will be a new option at the top, next to Incidents, called My Tasks - How is the progress on this feature? Until there is a tasks dashboard, assigning tasks to other users is not ideal.
- We just came onboard with this product and are not getting the notifications. Is there a setting that was missed or a bug that has yet to be resolved?
- It seems that being able to report on tasks would be pretty basic functionality. We really need the ability to add a dashboard queue that shows tasks assigned to the user regardless of who the incident is assigned to.
- Hi Lynn,
In addition to Glenn's comments we're currently keeping track of requests to add a Tasks Dashboard. I've added your feedback as a +1 against that request. - Hi Lynn,
Once you assign someone a Task, they should be notified and it should be visible in their dashboard: http://support.citrixonline.com/en_US...
Are they at least seeing the notification that a task was assigned to them?
