Forum Discussion

Nate Runge's avatar
Nate Runge
New Member
11 years ago

Visible Messages on Overview Dashboard

I would like to see the ability for select messages to be displayed on the overview dashboard.

If there is a scheduled outage it would be nice for our employees to be reminded of that every day when they login and be able to ask questions about it right there.

In another if example a utility company accidentally cuts some of our fiber causing an outage it would be nice to have a way to force mass notification. Even a high priority known problem with watch listing just isn't going to get the same attention as a dashboard notice.
idea
  • Luke Grimstrup's avatar
    Luke Grimstrup
    Retired GoTo Contributor
    11 years ago
    Hi Nate,

    We have planned the addition of "Announcements" being added to Service Desk later this year, where you'll be able to create these for both Technicians and Customers.

    You'll no doubt see this ability announced in the app once it's been made available, we'll also try and keep this thread updated.

    Luke