Welcome! The GoTo Community is currently in Read Only mode while we work on an exciting platform update.
If you need assistance, please contact our toll-free 24/7 Support 

Forum Discussion

Mike Suding's avatar
Mike Suding
Active Contributor
14 years ago
Solved

What is the limit on attachment file size and quantity?

when creating an incident but also other info.
  • In my testing, I was able to attach a file of 51 MB but not 56 MB so I would say 51 MB is the limit. This should be plenty.

    Also in my testing I was able to attach 22 files (random I know). That should be plenty for just about everyone.

    This is the same limit in the whole product in all locations where you can attach files.

4 Replies

Replies have been turned off for this discussion
  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    Hi,

     

    Mike's assessment is correct.

     

  • Mike Suding's avatar
    Mike Suding
    Active Contributor
    14 years ago
    In my testing, I was able to attach a file of 51 MB but not 56 MB so I would say 51 MB is the limit. This should be plenty.

    Also in my testing I was able to attach 22 files (random I know). That should be plenty for just about everyone.

    This is the same limit in the whole product in all locations where you can attach files.