When is archiving of incident data in the Service Desk going to start?
When is archiving of data in the Service Desk going to start? For tickets that are between 2 and 3 years and read only...can they still be used to create a new incident?
Forum Discussion
Hi Mary,
We are holding off until April, I do not have a final date yet but we will publish one once it is confirmed. We will be releasing an update so you can search archived incidents, but they will be read only.
We are holding off until April, I do not have a final date yet but we will publish one once it is confirmed. We will be releasing an update so you can search archived incidents, but they will be read only.
