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Forum Discussion
Wrong Order of Incidents
In GoToAssist ServiceDesk the current order by due date places items that are due “This Week” before items that were due “Yesterday” and before items that are due “Today” or “Tomorrow”. Earlier Las...
Hi, yes I got a confirmation of my ticket, but the feedback wasn't great. The first one I felt wasn't really understood and the second one just told me that it went to the product team for review. Meanwhile we're missing overdue tickets because of the wrong sorting order, so it's a bit of a problem here.
As this probably applies to all customers I would see this as an urgent one. Any order by due date should be trustworthy.
