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wrkoutgeek1970's avatar
wrkoutgeek1970
New Contributor
5 years ago

Apple MacBook Pro Webcam is not working with GoToMeeting in Windows 10 (via Boot Camp)

Apple MacBook Pro's Webcam is not working with GoToMeeting in Windows 10 Pro (via Boot Camp). The webcam is, however, working with other programs (Ex.: Microsoft Teams, Zoom). It should be noted that...
  • wrkoutgeek1970's avatar
    wrkoutgeek1970
    5 years ago

    Thank you for your response. However, the fix was to remove/uninstall GoToMeeting, including the removal of the following left-behind Registry Keys:

     

    • HKEY_CURRENT_USER\SOFTWARE\LogMeIn
    • HKEY_CURRENT_USER\SOFTWARE\LogMeInInc\COLVideo
    • HKEY_CURRENT_USER\SOFTWARE\LogMeInInc\GoToMeeting
    • HKEY_CURRENT_USER\SOFTWARE\LogMeInInc\RTC
    • HKEY_LOCAL_MACHINE\SOFTWARE\LogMeInInc
    • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\LogMeInInc

    Finally, I installed GoToMeeting again.

     

    It should be noted that I did not make any System Preferences changes in MacOS.

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

On the newest Mac OS there are additional security requests that need to be allowed.  If this security check is missed during the initial installation, they can be manually enabled through this path:  System Preferences > Security & Privacy > GoToMeeting 

  • wrkoutgeek1970's avatar
    wrkoutgeek1970
    New Contributor
    5 years ago

    Thank you for your response. However, the fix was to remove/uninstall GoToMeeting, including the removal of the following left-behind Registry Keys:

     

    • HKEY_CURRENT_USER\SOFTWARE\LogMeIn
    • HKEY_CURRENT_USER\SOFTWARE\LogMeInInc\COLVideo
    • HKEY_CURRENT_USER\SOFTWARE\LogMeInInc\GoToMeeting
    • HKEY_CURRENT_USER\SOFTWARE\LogMeInInc\RTC
    • HKEY_LOCAL_MACHINE\SOFTWARE\LogMeInInc
    • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\LogMeInInc

    Finally, I installed GoToMeeting again.

     

    It should be noted that I did not make any System Preferences changes in MacOS.