Thanks for the prompt reply.
My meeting partners join GoToMeeting via a web link in an invitation I create within GoToMeeting - something like: https://meet.goto.com/1234567890 . I guess this means they "joined through their web browser", even if that leads to them running the GoToMeeting app. Is that correct?
So, this means that being able to control doesn't depend on them being in the GoToMeeting app, but how they get there? Is that correct?
I don't remember any such issues with the old GoToMeeting.
My problem is it's hard to tell them to "install and join through the GoTo app" because I don't see that web page - only they do. Similarly, I don't see the pre-join "preview" screen - only they do. I only can see what's going on on their end once they have joined and made them presenter, and it sounds like then it's too late.
What are the easiest instructions for me to give a meeting partner for joining my meeting if I want the option of being able to control their computer?
Thanks.
In this situation, all that matters is if they have attended a GoTo Meeting previously and have the software installed already or not.
In your invitation, if you direct them to click on Download the app after they click on your meeting link their shouldn't be any issues.
Are you saying that, if my meeting partner is running the GoTo App, I will be able to take control? When viewing their screen, I see a GoTo icon in their task bar - the classic one which is an orange circle with a white star-of-sorts in the middle. Does this mean they are running the GoTo App? Maybe they are running an older version of the app, and could that be my problem? I cannot take control - I get the message described in my first post.
I never had these kinds of difficulties with the old GoToMeeting.
... I just hosted another meeting now with a fellow who I have had multiple meetings in the past. I invited him via an email produced within GoToMeeting. He clicked the link to join the meeting and tells me he was presented with the "GoTo Opener" and clicked to join the meeting. He came into the meeting nice and easy. I made him presenter. I DO NOT have the ability to request control for the same reason as my original post.
In GoToMeeting Classic (orange flower looking icon) and the GoTo App (a white square with a G), the computer being controlled remotely is always required to be using the desktop software, that has not changed.
A couple of things to check:
Re:
I think they do have the old orange flower icon.
The new GoToMeeting should have a friendlier way for them to upgrade to the new version without my having to tell them to uninstall anything. These can be unsophisticated users. They may not have permission to uninstall.
Please make Remote Control robust and foolproof again - as I remember from the old GoToMeeting.
