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jdonis's avatar
jdonis
Active Contributor
5 years ago
Solved

Attendees Unable to See Shared Screen (Mac)

I have a couple of attendees that are unable to view the presenter's shared screen. When a presenter shares their screen , these attendees just see black where the shared screen's content is supposed...
  • jdonis's avatar
    jdonis
    5 years ago

    Update, the problem is fixed. The users are now seeing shared screens from presenters instead of a black screen.

     

    Steps taken to fix:

    1.  Find the /LOGMEININC folder, located here: Users/*username*/Library/Application Support.
    2. Delete the /LOGMEININC folder.
    3. If the GoToMeeting application is installed in the /Applications folder, delete it from here too.
    4. Reboot.
    5. Download and install the latest GoToMeeting install file from https://www.gotomeeting.com/features/mac-windows-linux
    6. The GoToMeeting application should now ONLY be located in /Applications.
    7. Remember to go into System Preferences > Security & Privacy > and check all the boxes in the Privacy tab for GoToMeeting
jdonis's avatar
jdonis
Active Contributor
5 years ago

Sorry for the double post.

The way I ran the shared screen test yesterday got me thinking. When I ran the test, I opened up the GoToMeeing app and entered the meeting ID manually. I asked these users how then join the meeting, they said via Outlook and/or Chrome. I am wondering if that has something to do with it, perhaps a bug with those two apps? I will test joining meetings on their computers via Chrome and Outlook and report back the results. But I am open to any help and suggestions.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    jdonis  Did you mention that the problem attendees can see your own screen, but not the screen of another presenter?  If so, is there any difference between your PC and that Presenter's ?

    • jdonis's avatar
      jdonis
      Active Contributor
      5 years ago

      AshC They can see my screen but can't see other presenter's screens. It's a mixed platform environment, Mac and PC. Other attendees in the meeting can see the presenter's screens.

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        OK, what's different about the other presenters?  Are they on the same OS, and sharing the same materials as yourself?

         

        Are you using the same meeting IDs as well?