The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
EP_M
9 months agoActive Contributor
Audio Dropout Issues During Meeting – Seeking Advice
Hi, We hosted a meeting last month, and the audio from our colleague in Colombia kept cutting out throughout the session. According to the Meeting Diagnostics, there was significant packet loss on t...
GlennD
9 months agoGoTo Manager
Hi EP_M,
Poor network performance, lack of memory, or high CPU usage often causes the audio quality to drop, become delayed or sound robotic. When this happens you can try the following:
- Try closing all applications you aren't using to free up some bandwidth.
- Switch from VoIP to dialing in by telephone
- If you are using the GoTo App try enabling Efficiency mode
From your description is appear that one of the carriers/networks your colleague was routed through temporarily experienced some service degradation which caused packet loss.
- EP_M9 months agoActive Contributor
Hi, thanks for your response.
I came across this post and found that the issue described here is quite similar to what we experienced. Audio stops working after sometime | GoTo Community
Do you think this could be the same underlying problem?
Would it help if I provide more detailed information for further investigation? Let me know if you need any specific details.
Thanks!