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EP_M's avatar
EP_M
Visitor
3 months ago

Audio Dropout Issues During Meeting – Seeking Advice

Hi, We hosted a meeting last month, and the audio from our colleague in Colombia kept cutting out throughout the session. According to the Meeting Diagnostics, there was significant packet loss on t...
GlennD's avatar
GlennD
GoTo Manager
3 months ago

Hi EP_M,

 

Poor network performance, lack of memory, or high CPU usage often causes the audio quality to drop, become delayed or sound robotic. When this happens you can try the following:

From your description is appear that one of the carriers/networks your colleague was routed through temporarily experienced some service degradation which caused packet loss.  

EP_M's avatar
EP_M
Visitor
3 months ago

Hi, thanks for your response.

I came across this post and found that the issue described here is quite similar to what we experienced. Audio stops working after sometime | GoTo Community

Do you think this could be the same underlying problem?

Would it help if I provide more detailed information for further investigation? Let me know if you need any specific details.

Thanks!