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Forum Discussion
Audio stops working after sometime
During meetings, the audio stops functioning entirely for both the organizer and attendees. This issue has been persisting for the past two days and affects multiple accounts across different session...
@mmj007, @jaykumar_b, thanks for reaching out to support, I see your case is currently opened. If you can share Meeting ID and logs it would greatly help.
siv0968, Apologies for any confusion with your account. What I would need are meeting logs and the Meeting ID for our support team to review. You can message me my clicking on my username and you will see the option to message me on the top right.
vc1_web Can you share meeting logs and the Meeting ID for our support team to review? You can message me my clicking on my username and you will see the option to message me on the top right. You can also reach out to support directly.
While there was an issue affecting audio between18:10 and 19:40 UTC on January 21, there are no current issues, your time submitting logs and affected meetings are appreciated.
I am sharing this thread with the team and apologize for the frustration.
Any update. The case is hardly responded. Can you escalate this?
KateG
I have share the logs already. Shared the meeting ID now as well.
Should I share for all 11 accounts? Most of them fall in this category.jayakumar_b I've noted in the case that you have posted here. Thanks for providing the information needed for the support team to continue their investigation, they will follow up with you soon.
