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Forum Discussion
MZ9
5 years agoNew Contributor
Auto Renew for User greyed out
Hello, We have a company account with several users, now we are trying to deactivate a user (GoTo Plus) and cancel the subscription. But, the option to deactivate auto-renew is greyed out and can...
- 5 years ago
MZ9 I'm sorry for any confusion there. You will need to contact Customer Support directly for contract billing assistance.
https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151
AshC
5 years agoRetired GoTo Contributor
MZ9 I'm sorry for any confusion there. You will need to contact Customer Support directly for contract billing assistance.
https://support.goto.com/meeting/help/how-do-i-contact-gotomeeting-customer-support-g2m090151
MZ9
5 years agoNew Contributor
I tried that several times, nobody can be reached via phone. Our subscription auto renews October 5th, so we want to cancel it before. is there any email contact for Austria/Germany that can be reached? Thank you.
- AshC5 years agoRetired GoTo Contributor
MZ9 I'm afraid there isn't a direct email alias for support at this time. Did you dial the German number listed on the support page I referenced? If so, please click my Community name to send a private message with your account and contact info for a follow up from a billing specialist.