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Forum Discussion
Natashausman5
6 years agoNew Contributor
Cancel automatic renewal
I already communicated to stop automatic renewal. But still u did..i want refund and renewal in april
- 5 years ago
Hi ssteiger
GoToMeeting customers that created their account online can cancel their subscription online at any time by disabling the auto-renew setting in their account. If you need to contact GoToMeeting support there is a Call Support link at the bottom of every support article, clicking this will give you access to our toll-free numbers. Since your account has already been renewed you will need to contact support.
GlennD
6 years agoGoTo Manager
Hi Natashausman5,
Your account has been canceled and the most recent renewal refunded. If you reactivate your account in the future you can cancel online anytime before the next renewal: https://support.goto.com/meeting/help/cancel-your-account-g2m010011
jochyceron
6 years agoNew Contributor
I want to cancel my GotoPC membership, but when i call nobody answer, and i really want to cancel before you guys charge me again.
- AshC6 years agoRetired GoTo Contributor
jochyceron We have agents available currently to assist. Which number did you dial specifically?
(Phone numbers available from this list: https://support.logmeininc.com/gotomypc/help/how-do-i-contact-customer-support-1107395211 )
- jochyceron6 years agoNew Contributor
I called to this number xxxxx but nobody answered. i belive me i called like 6 times.