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Forum Discussion
Natashausman5
6 years agoNew Contributor
Cancel automatic renewal
I already communicated to stop automatic renewal. But still u did..i want refund and renewal in april
- 5 years ago
Hi ssteiger
GoToMeeting customers that created their account online can cancel their subscription online at any time by disabling the auto-renew setting in their account. If you need to contact GoToMeeting support there is a Call Support link at the bottom of every support article, clicking this will give you access to our toll-free numbers. Since your account has already been renewed you will need to contact support.
ssteiger
5 years agoNew Contributor
Hi, my subscription got automatically renewed. I am very unhappy since we haven't used goToMeeting in the past 8 months (due to essential missing features).To just renew subscription without even noticing again about it is just scam style. I directly cancelled and I expect to be refunded for the whole year. Also to call Customer support or to even find any contact except this community is so user unfriendly. Thanks for getting back to me and refund my plan.
- GlennD5 years agoGoTo Manager
Hi ssteiger
GoToMeeting customers that created their account online can cancel their subscription online at any time by disabling the auto-renew setting in their account. If you need to contact GoToMeeting support there is a Call Support link at the bottom of every support article, clicking this will give you access to our toll-free numbers. Since your account has already been renewed you will need to contact support.
- PawełKata4 years agoNew Contributor
i want cancel automatic renewal and close account - i attached my view, i can't make it by myself. I try to call support but in my country (Poland) no one answer