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Forum Discussion
Natashausman5
6 years agoNew Contributor
Cancel automatic renewal
I already communicated to stop automatic renewal. But still u did..i want refund and renewal in april
- 5 years ago
Hi ssteiger
GoToMeeting customers that created their account online can cancel their subscription online at any time by disabling the auto-renew setting in their account. If you need to contact GoToMeeting support there is a Call Support link at the bottom of every support article, clicking this will give you access to our toll-free numbers. Since your account has already been renewed you will need to contact support.
PawełKata
4 years agoNew Contributor
i want cancel automatic renewal and close account - i attached my view, i can't make it by myself. I try to call support but in my country (Poland) no one answer
AshC
4 years agoRetired GoTo Contributor
PawełKata If you were unable to contact Customer Support, please click my Community name to send a private message with your account and contact info.
- PawełKata4 years agoNew Contributor
Hello
It is about one month i want to cancel subscription and close account. Why You want always to call to You by phone?
I try to call from Poland but i can't - where are You from? Mayby there is problem with time zone?
Can i call you via go to meeting? And write to me what time You are available.
- PawełKata4 years agoNew Contributor
Can You check my message?