Forum Discussion

Yehuda_G's avatar
Yehuda_G
New Member
20 days ago

Cannot Share an Application

While in a meeting, the admin can share the entire screen but cannot share just one application. This had worked fine until the latest major update at which time, app sharing began to fail. Tech supp...
  • GlennD's avatar
    GlennD
    20 days ago

    Thank you. So when you say major upgrade I take it you mean the GoTo App in general, not just the most recent version of it. The GoTo App is not really that new, it has been available for well over year (even longer if you count the open beta period), so it has been running on Windows 10 for some time now. 

     

    Since the issue continued even under a new Windows user account I suspect a video driver issue of some kind, especially with a clean new profile that did not have 3rd party applications running yet. I'd like to review the GoTo App log files from this PC, please follow these steps and email them to me at gotoservice at logmein dot com

    • Open the GoTo App
    • Click Help > Troubleshooting > Open Log Folder
    • Copy the goto and goto.old text files and attach them to an email
    • Send the email to  gotoservice at logmein dot com

       
GlennD's avatar
GlennD
GoTo Manager

Hi Yehuda_G, welcome to the community.

 

I have reviewed your support ticket and see that this issue is happening with one specific Windows 10 PC. Were you able to test creating a new user account on this PC to install GoTo Meeting on? 

Yehuda_G's avatar
Yehuda_G
New Member
20 days ago

Hello Glenn, 

Yes, I created a new user but was still unable to share an application. 

It should be noted that this failure began with your recent major upgrade. It is reasonable to assume that there is a conflict with my specific configuration, but I would assert that your previous versions worked fine here. 

Cheers, 

Yehuda 

  • GlennD's avatar
    GlennD
    GoTo Manager
    20 days ago

    Thank you. So when you say major upgrade I take it you mean the GoTo App in general, not just the most recent version of it. The GoTo App is not really that new, it has been available for well over year (even longer if you count the open beta period), so it has been running on Windows 10 for some time now. 

     

    Since the issue continued even under a new Windows user account I suspect a video driver issue of some kind, especially with a clean new profile that did not have 3rd party applications running yet. I'd like to review the GoTo App log files from this PC, please follow these steps and email them to me at gotoservice at logmein dot com

    • Open the GoTo App
    • Click Help > Troubleshooting > Open Log Folder
    • Copy the goto and goto.old text files and attach them to an email
    • Send the email to  gotoservice at logmein dot com

       
    • Yehuda_G's avatar
      Yehuda_G
      New Member
      19 days ago

      Hello Glenn,

      Well.

      I removed two video drivers and rebooted. This seems to have cured the fail. Do you still need to examine the logs?

      Thank you so much for your attentiveness.

      Cheers,

      Yehuda

      • GlennD's avatar
        GlennD
        GoTo Manager
        19 days ago

        Yehuda_G That is great to hear, thank you for continuing to work with us. Since it was a driver issue the log files will not be needed.