The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Cannot Share an Application
While in a meeting, the admin can share the entire screen but cannot share just one application. This had worked fine until the latest major update at which time, app sharing began to fail. Tech supp...
Thank you. So when you say major upgrade I take it you mean the GoTo App in general, not just the most recent version of it. The GoTo App is not really that new, it has been available for well over year (even longer if you count the open beta period), so it has been running on Windows 10 for some time now.
Since the issue continued even under a new Windows user account I suspect a video driver issue of some kind, especially with a clean new profile that did not have 3rd party applications running yet. I'd like to review the GoTo App log files from this PC, please follow these steps and email them to me at gotoservice at logmein dot com
- Open the GoTo App
- Click Help > Troubleshooting > Open Log Folder
- Copy the goto and goto.old text files and attach them to an email
- Send the email to gotoservice at logmein dot com
This issue is still persistent. Reinstalling the video driver did not resolve the issue.
One new observation: If I share the entire screen and then select ‘share something else’ I am able to share an application.
Thanks,
Yehuda
Hi Yehuda_Gefen
I'm sorry to hear the issue persists, thanks for sharing your workaround.
Can you follow the instructions in Glenn's post, if you email the logs, I can share them with the support team.
Logs are here: (removed by mod)
