Turned out to be a driver issue for the onboard Realtek mic. Updated driver and all seems to be resolved.
RandomUser555 Welcome to the Community,
Can you verify that you are using the latest version of the GoTo app? There was an issue several months ago where pressing the space bar caused the mic to be muted, but that has since been resolved.
Also, can you check this in Settings: If you have Hold Space to talk enabled you would need to hold the space bar to be heard when muted:
I am using the latest. I installed it on a new PC last week from the website. It is not set to hold space to talk. I did try that option and it does seem to work as expected but I can't hold down the space bar for an entire conference call.
RandomUser555 Thanks for confirming you are on the latest app and that you don't have push to talk enabled.
That you can't unmute and have to use the spacebar to talk is not how the app should behave.
You may want to do is report the audio issue as it happens which sends logs for our team to review.
You can also contact customer support, who can review your set-up and see if any settings are missing.
