The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Can't unmute participants
This is causing MAJOR issues for us. I was used to muting very disruptive callers that had echoing, banging noises, road traffic, background noise, etc. I was able to MUTE those callers to ensure a g...
Hi KBbuffalo welcome to the GoTo Community.
Sorry to hear about your experience. For the attendee's privacy, you are unable to unmute participants.
You can select the option to allow the attendee to unmute, which grants the option for an attendee to unmute at any time.
Thanks for sharing your feedback, it has been shared with the team.
We have had the same experience. I had 5 service tickets (I also had a couple other issues) and spent HOURS on the phone with 3 Tiers of support, 2 Supervisors, and a Manager.
No Fix. No interest in making any changes.
As the next post and reply says, it is a privacy issue.
Funny that no other platform has that privacy issue.
Here is a Band-Aid fix.
Switch to Go To Meeting “Classic”.
The Mute-All and Unmute-All buttons are at the top when you click on the People icon.
No Fix. No interest in making any changes.
As the next post and reply says, it is a privacy issue.
Funny that no other platform has that privacy issue.
Here is a Band-Aid fix.
Switch to Go To Meeting “Classic”.
The Mute-All and Unmute-All buttons are at the top when you click on the People icon.
