Hey Folks,
If your GoToMeeting profile picture is stuck, try removing it manually this way:
Windows location: C:\Users\UserName\AppData\Local\Temp\G2MWTMyProfile
Thanks for your reply! I ended up calling Support and we did uninstall and reinstall, and this did not clear the profile picture, so the issue was escalated.
Hello, unfortunately I cannot delete the profile picture either. I also tried reinstalling. No success.
I was using Chrome on Windows but also tried it in Firefox on Windows. But it's possible I was logged into my work VPN the whole time and that may have interfered...or some other reason that I'm unaware of...
I tried this on another laptop running windows and found the profile circle empty when I selected that Lab, so I uploaded the correct photo there and the problem is now solved.
Spoke too soon. Apparently it's laptop-connected so on that laptop there's the correct photo but on my work laptop it's still the same (wrong) photo. That suggests that even though I uninstalled and reinstalled gotomeeting on my laptop, whereever it stores that image it continued to store it there.
It would be really helpful if there was a place in your Profile where you could see and change that image. It doesn't appear to be stored anywhere that you can locate it.
I use Google Chrome and have the GotoMeeting app installed on my computer. I am using Windows 10. There is no error message. You can click on "clear the profile picture" and nothing happens. Since we currently have a home office, we also use a VPN line. I still have to try it on another computer.
I have now tried it on a different computer. As already described above, the profile picture is no longer there on the other. So, in my opinion, the image must be saved somewhere locally.
