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Forum Discussion

LIC's avatar
LIC
Active Contributor
6 years ago
Solved

Clear My Profile Picture isn't working

I used the Profile Pictures lab to add a picture in the little circle next to my name in the attendee list, but used a practice picture instead of the correct one. Now I can't seem to update it.    ...
  • AshC's avatar
    AshC
    6 years ago

    Hey Folks,

    If your GoToMeeting profile picture is stuck, try removing it manually this way:

     

    Windows location: C:\Users\UserName\AppData\Local\Temp\G2MWTMyProfile

     

ChF's avatar
ChF
New Contributor
6 years ago

I use Google Chrome and have the GotoMeeting app installed on my computer. I am using Windows 10. There is no error message. You can click on "clear the profile picture" and nothing happens. Since we currently have a home office, we also use a VPN line. I still have to try it on another computer.

ChF's avatar
ChF
New Contributor
6 years ago

I have now tried it on a different computer. As already described above, the profile picture is no longer there on the other. So, in my opinion, the image must be saved somewhere locally.

  • ChF's avatar
    ChF
    New Contributor
    6 years ago

    Is there a solution to this?

    Thank you