The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

LIC's avatar
LIC
Active Contributor
6 years ago
Solved

Clear My Profile Picture isn't working

I used the Profile Pictures lab to add a picture in the little circle next to my name in the attendee list, but used a practice picture instead of the correct one. Now I can't seem to update it.    ...
  • AshC's avatar
    AshC
    6 years ago

    Hey Folks,

    If your GoToMeeting profile picture is stuck, try removing it manually this way:

     

    Windows location: C:\Users\UserName\AppData\Local\Temp\G2MWTMyProfile

     

j_diaz's avatar
j_diaz
New Member
6 years ago

Was having the same problem clearing the profile picture. Not sure if this a is a one-size-fits-all solution, but it worked for me.

 

I deleted the picture I used from the folder it was and emptied the Recycle Bin. Afterwards I went to the C: drive and did a Disk Clean-up to clear temporary files, thumbnails, etc.. I also pressed the "Clean up system files" button. 

 

When the cleaning was complete, I re-launched GoTo Meeting and the profile picture was gone. I have created a few meetings and so far so good. The old profile picture is gone. I have no technical explanation but to think that the picture was also in some temp folder, and was cleared when I did the drive clean up.  Hope this helps for some of you. Peace!