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Clear My Profile Picture isn't working
I used the Profile Pictures lab to add a picture in the little circle next to my name in the attendee list, but used a practice picture instead of the correct one. Now I can't seem to update it. ...
Hey Folks,
If your GoToMeeting profile picture is stuck, try removing it manually this way:
Windows location: C:\Users\UserName\AppData\Local\Temp\G2MWTMyProfile
I turned on the labs feature to include a profile picture, and used a test photo. It worked, but when I tried to change the picture, I can't. Nor can I clear (delete) the picture I used as a test. I have uninstalled and reinstalled the GoToMeeting application several times, deleted the test picture, even removed registry setting for all the GoToMeeting applications. Nothing helps. So, basic question for the dev-team. WHERE is GoToMeeting keeping the photo? Is it uploaded to the servers? Is it local on my system? WHY doesn't this feature work? WHEN will you fix it? Thanks
Hi Marcus,
We are aware of this editing problem and hope to have it resolved soon. Thanks for you patience, and we'll update the Community once it is fixed.
I am so sorry that I used this Labs drag and drop photo feature - that cannot be undone. I have now wasted quite a bit of time trying to find a solution. Given our situation here in New York during the pandemic (state lockdown, transition to online training), I rely on GoToMeeting more than ever - to work as promised. Disappointed.
Shelley Edwards
Adding to this line of questions re: profile pic...I can't seem to make my profile pic appear on the screen when I am talking. When I turn my camera off, my initials appear when I'm speaking. How do I put my profile pic on the talking screen? If that's not possible, please consider adding this to your "to-do" list. It is standard with your competitors.
