Forum Discussion

rhaas's avatar
rhaas
Active Contributor
2 years ago
Solved

Co Organize Field missing

Hi community, we have a small problem after updating our GoTo Meeting licenses.  When we now create a new meeting we are not able to add a co Organizer, because the requiered field is missing. We a...
  • rhaas's avatar
    rhaas
    12 months ago

    Hi Kate,

    problem is solved now! Problem was, after reducing the licenses the admin tool moved the business licenses to other users in our account, away from our edv@ user. 
    Now it is back working as ususal.

    Thanks and regards
    Roger

rhaas's avatar
rhaas
Active Contributor
2 years ago

Hi KateG

thanks much for your reply here.
No, unfortunatly we can't see this field for Co-Organize since we reorganized our licenses. We had to cut them down form 5 to 2. The time before we reduced our lics ths field was there as shown in your pic.

What we can see is this:

 

rhaas's avatar
rhaas
Active Contributor
12 months ago

Hi, 

no ideas anyone? Can't believe we are the only company to face this issue.

All settings are double checked and verified. Even with different webbrowsers.

Any held here is highly appreciated as it is really a pain to assists co workers with each meeting, because the organizer of a meeting can't even leave the meeting without ending it for all participants. This was also working before.

thanks
Roger

  • KateG's avatar
    KateG
    GoTo Manager
    12 months ago

    Hi rhaas Sorry for the delay.

    I checked with our team. It appears the account associated with your email is assigned as a free account, so I'm assuming this has to do with the licenses and would need to be adjusted with your admin. 

    • rhaas's avatar
      rhaas
      Active Contributor
      12 months ago

      Hi Kate,

      yes, my own user is under a Goto Meeting free, but our main account is running under (removed) and is a Goto Meeting Business with 2 licenses. 

      Thank
      Roger