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rhaas's avatar
rhaas
Active Contributor
2 years ago
Solved

Co Organize Field missing

Hi community, we have a small problem after updating our GoTo Meeting licenses.  When we now create a new meeting we are not able to add a co Organizer, because the requiered field is missing. We a...
  • rhaas's avatar
    rhaas
    2 years ago

    Hi Kate,

    problem is solved now! Problem was, after reducing the licenses the admin tool moved the business licenses to other users in our account, away from our edv@ user. 
    Now it is back working as ususal.

    Thanks and regards
    Roger

rhaas's avatar
rhaas
Active Contributor
2 years ago

Hi, 

no ideas anyone? Can't believe we are the only company to face this issue.

All settings are double checked and verified. Even with different webbrowsers.

Any held here is highly appreciated as it is really a pain to assists co workers with each meeting, because the organizer of a meeting can't even leave the meeting without ending it for all participants. This was also working before.

thanks
Roger

KateG's avatar
KateG
GoTo Manager
2 years ago

Hi rhaas Sorry for the delay.

I checked with our team. It appears the account associated with your email is assigned as a free account, so I'm assuming this has to do with the licenses and would need to be adjusted with your admin. 

  • rhaas's avatar
    rhaas
    Active Contributor
    2 years ago

    Hi Kate,

    yes, my own user is under a Goto Meeting free, but our main account is running under (removed) and is a Goto Meeting Business with 2 licenses. 

    Thank
    Roger