Forum Discussion

rhaas's avatar
rhaas
Active Contributor
3 months ago

Co Organize Field missing

Hi community, we have a small problem after updating our GoTo Meeting licenses.  When we now create a new meeting we are not able to add a co Organizer, because the requiered field is missing. We a...
  • rhaas's avatar
    rhaas
    3 months ago

    Hi Kate,

    problem is solved now! Problem was, after reducing the licenses the admin tool moved the business licenses to other users in our account, away from our edv@ user. 
    Now it is back working as ususal.

    Thanks and regards
    Roger

KateG's avatar
KateG
GoTo Manager
3 months ago

rhaas

Sorry we haven't been able to figure this out. I'm not able to replicate this and not aware of this as an issue. 

What you should do is reach out to customer support who can take a look at the account and licenses and see what is happening. 

  • rhaas's avatar
    rhaas
    Active Contributor
    3 months ago

    Hi Kate,

    problem is solved now! Problem was, after reducing the licenses the admin tool moved the business licenses to other users in our account, away from our edv@ user. 
    Now it is back working as ususal.

    Thanks and regards
    Roger

    • KateG's avatar
      KateG
      GoTo Manager
      3 months ago

      rhaas

      Great news! Thanks for taking the time to share the solution with the Community 🙏😊