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Forum Discussion
Randy_HVC1
6 years agoNew Contributor
Co-organizer (pre meeting) is grayed out
I have had a single user GoToMeeting account for a while now. I need to have others host meetings so I bought a second license and created a new user. Co-organizer is ENABLED in my admin settings. However, when I create a meeting and click the MORE tab, the co-organizer feature is grayed out with a statement that "your admin has disabled this feature". It's not disabled - even tried toggling the setting.
How can I enable this?
Hi bure ,
I am sorry for any confusion there.
While there is no user limit to the plan you choose, there is a feature limit to Professional GoToMeeting subscriptions that does not currently allow for Co-Organizer functionality.
Currently only GoToMeeting Business and Enterprise plans offer Co-Organizer functionality.
68 Replies
- AshC6 years agoRetired GoTo Contributor
mattherm The 'Pro' listing is likely an older offering with different feature sets that is currently being offered. Please see these features compared on the GoToMeeting pricing page here: https://www.gotomeeting.com/meeting/pricing
- AshC6 years agoRetired GoTo Contributor
Hi CAP1 ,
Are you a member of a GoToMeeting Business or Enterprise account? (some lower plans don't offer Co-Organizer features)
- CAP16 years agoNew Member
I'm having this same issue. Clearly seems to be an issue for many users. Please resolve.
- AshC6 years agoRetired GoTo Contributor
ssteiger Please DM me your admin email address and billing address, I'll take a look at the account to see if it can be upgraded internally.
- ssteiger6 years agoNew Contributor
I don't know what I have anymore :-)... One other of your collegue has answered the same to me.. that I only habe Professional and not business.. but then also I don't see where I can upgrade it. He send me this guide; but it doesn't really help. https://support.goto.com/meeting/help/change-your-plan-g2m010010 if I log in to our billingaccount I only see option: goToMeetingProfessional.. so I guess I don't have a Business Account. But I see no option where to add or upgrade to a business account..
And yes you are right... if I can't make it work, we can't use this product.
- psi16 years agoActive Contributor
ssteiger oh, you have business users? ignore my previous message. Someone will need to check & fix your account. Calling support is pointless unless you're enjoying 30+ minute wait time in the support queue.
I really wonder why this feature is creating so many difficulties. Without this feature it's not feasible to use a team room on a regular basis.
- ssteiger6 years agoNew Contributor
Ok, where can I do that? when I enter in my Admin Center I can only chose GoToMeeting Professional. thanks for responding so fast btw, this is very good service.
Little Feedback to Business Accounts and Admin Center; I see all options in Admin Center it appeard to me like I am a business account, I even added our domain etc... But then I am not. this is very confusing.
- AshC6 years agoRetired GoTo Contributor
ssteiger Sorry for the confusion.
Here's the reference we are talking about: https://www.gotomeeting.com/meeting/pricing
I see that you have 7 Pro subscriptions, not 7 Business subscriptions.
To upgrade online, follow this guide: https://support.goto.com/meeting/help/change-your-plan-g2m010010
- ssteiger6 years agoNew Contributor
I am a business user. I purchased 7 business accounts and added them all in the same account. What else can I do?
- AshC6 years agoRetired GoTo Contributor
ssteiger You are currently a member of a GoToMeeting Professional account, and need to upgrade to a Business plan or Enterprise in order to receive the Co-Organizer functionality.