Forum Discussion

Randy_HVC1's avatar
Randy_HVC1
New Contributor
6 years ago
Solved

Co-organizer (pre meeting) is grayed out

I have had a single user GoToMeeting account for a while now.  I need to have others host meetings so I bought a second license and created a new user.  Co-organizer is ENABLED in my admin settings.  However, when I create a meeting and click the MORE tab, the co-organizer feature is grayed out with a statement that "your admin has disabled this feature".  It's not disabled - even tried toggling the setting.

 

How can I enable this?

  • AshC's avatar
    AshC
    6 years ago

    Hi bure ,

    I am sorry for any confusion there. 

     

    While there is no user limit to the plan you choose, there is a feature limit to Professional GoToMeeting subscriptions that does not currently allow for Co-Organizer functionality.  

     

    Currently only GoToMeeting Business and Enterprise plans offer Co-Organizer functionality.

     

68 Replies

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi CAP1 ,

    Are you a member of a GoToMeeting Business or Enterprise account?  (some lower plans don't offer Co-Organizer features)

  • CAP1's avatar
    CAP1
    New Member
    6 years ago

    I'm having this same issue. Clearly seems to be an issue for many users. Please resolve.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    ssteiger Please DM me your admin email address and billing address, I'll take a look at the account to see if it can be upgraded internally. 

  • ssteiger's avatar
    ssteiger
    New Contributor
    6 years ago

    I don't know what I have anymore :-)... One other of your collegue has answered the same to me.. that I only habe Professional and not business.. but then also I don't see where I can upgrade it. He send me this guide; but it doesn't really help. https://support.goto.com/meeting/help/change-your-plan-g2m010010 if I log in to our billingaccount I only see option: goToMeetingProfessional.. so I guess I don't have a Business Account. But I see no option where to add or upgrade to a business account..

     

    And yes you are right... if I can't make it work, we can't use this product. 

  • psi1's avatar
    psi1
    Active Contributor
    6 years ago

    ssteiger oh, you have business users? ignore my previous message. Someone will need to check & fix your account. Calling support is pointless unless you're enjoying 30+ minute wait time in the support queue.

    I really wonder why this feature is creating so many difficulties. Without this feature it's not feasible to use a team room on a regular basis.

  • ssteiger's avatar
    ssteiger
    New Contributor
    6 years ago

    Ok, where can I do that? when I enter in my Admin Center I can only chose GoToMeeting Professional. thanks for responding so fast btw, this is very good service. 

     

    Little Feedback to Business Accounts and Admin Center; I see all options in Admin Center it appeard to me like I am a business account, I even added our domain etc... But then I am not. this is very confusing. 

  • ssteiger's avatar
    ssteiger
    New Contributor
    6 years ago

    I am a business user. I purchased 7 business accounts and added them all in the same account. What else can I do? 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    ssteiger  You are currently a member of a GoToMeeting Professional account, and need to upgrade to a Business plan or Enterprise in order to receive the Co-Organizer functionality.