Forum Discussion

Randy_HVC1's avatar
Randy_HVC1
New Contributor
5 years ago

Co-organizer (pre meeting) is grayed out

I have had a single user GoToMeeting account for a while now.  I need to have others host meetings so I bought a second license and created a new user.  Co-organizer is ENABLED in my admin settings. ...
  • AshC's avatar
    AshC
    5 years ago

    Hi bure ,

    I am sorry for any confusion there. 

     

    While there is no user limit to the plan you choose, there is a feature limit to Professional GoToMeeting subscriptions that does not currently allow for Co-Organizer functionality.  

     

    Currently only GoToMeeting Business and Enterprise plans offer Co-Organizer functionality.

     

Skip Blades's avatar
Skip Blades
New Contributor
5 years ago

Seems like a common problem based upon the boards.  Co-organizer is enabled, but the option is grayed out in "More" tab.  All users have first and last name.

 

Please do your magic and fix the problem.

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 years ago

    Hi Skip Blades,

     

    Please click on my profile and private message me the email addresses for the organizer and co-organizer.

     

    • Skip Blades's avatar
      Skip Blades
      New Contributor
      5 years ago

      Hello, have you had an opportunity to address the solution?

      • GlennD's avatar
        GlennD
        GoTo Manager
        5 years ago

        Hi Skip Blades 

         

        I submitted a case to our L2 support team to review your account, that team will follow up with you.

         

         

    • Randy_HVC1's avatar
      Randy_HVC1
      New Contributor
      5 years ago

      This is still not working.  Boxes are grayed out for pre-meeting assignment to our second account and cannot transfer mid-meeting.  I do not see a profile email link to provide an email address for resolution.

      • Alagae007's avatar
        Alagae007
        Active Contributor
        5 years ago
        Hello, i have the same problem
    • ssteiger's avatar
      ssteiger
      New Contributor
      5 years ago

      Hi, I habe the same Problem... no matter what I do I can't add a Co-Organizer. GlennD do you have a solution for me too? Thank you 

      • psi1's avatar
        psi1
        Active Contributor
        5 years ago

        ssteiger This feature will only become available once you are a  business user (regardless of the admin settings) - and the person you want to add as a co-organizer also needs to be at business level and of course they all need to be part of the same account.

  • mrcclimerick's avatar
    mrcclimerick
    New Member
    5 years ago

    Hi,

    I am seeing this same issue.

    Please assist.

    Thank you,

    Teresa

    • GlennD's avatar
      GlennD
      GoTo Manager
      5 years ago

      Hi,

       

      I apologize for the frustration and confusion around this subject.

       

      • GoToMeeting Business and Enterprise Plans can add co-organizers during scheduling
      • GoToMeeting Professional Plans can promote an attendee to co-organizer once the meeting has started

       

      • Emergency Work Kits do support co-organizers during scheduling. Co-organizers must be part of your account in order to be added.

       

      • InaG's avatar
        InaG
        New Contributor
        5 years ago

        Hi,

        thank you for the clarification.

        I am not sure which product I have, we just started using the GoToMeeting Plus - COVID-19 Emergency Kit. Does this include the the function to add co-organizers or not?

         

        Best Regards,

        Ina