Forum Discussion

Randy_HVC1's avatar
Randy_HVC1
New Contributor
6 years ago
Solved

Co-organizer (pre meeting) is grayed out

I have had a single user GoToMeeting account for a while now.  I need to have others host meetings so I bought a second license and created a new user.  Co-organizer is ENABLED in my admin settings. ...
  • AshC's avatar
    AshC
    6 years ago

    Hi bure ,

    I am sorry for any confusion there. 

     

    While there is no user limit to the plan you choose, there is a feature limit to Professional GoToMeeting subscriptions that does not currently allow for Co-Organizer functionality.  

     

    Currently only GoToMeeting Business and Enterprise plans offer Co-Organizer functionality.

     

Skip Blades's avatar
Skip Blades
New Contributor
6 years ago

Seems like a common problem based upon the boards.  Co-organizer is enabled, but the option is grayed out in "More" tab.  All users have first and last name.

 

Please do your magic and fix the problem.

GlennD's avatar
GlennD
GoTo Manager
6 years ago

Hi Skip Blades,

 

Please click on my profile and private message me the email addresses for the organizer and co-organizer.

 

  • CAP1's avatar
    CAP1
    New Member
    6 years ago

    I'm having this same issue. Clearly seems to be an issue for many users. Please resolve.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      6 years ago

      Hi CAP1 ,

      Are you a member of a GoToMeeting Business or Enterprise account?  (some lower plans don't offer Co-Organizer features)

  • ssteiger's avatar
    ssteiger
    New Contributor
    6 years ago

    Hi, I habe the same Problem... no matter what I do I can't add a Co-Organizer. GlennD do you have a solution for me too? Thank you 

    • psi1's avatar
      psi1
      Active Contributor
      6 years ago

      ssteiger This feature will only become available once you are a  business user (regardless of the admin settings) - and the person you want to add as a co-organizer also needs to be at business level and of course they all need to be part of the same account.

      • ssteiger's avatar
        ssteiger
        New Contributor
        6 years ago

        I am a business user. I purchased 7 business accounts and added them all in the same account. What else can I do? 

  • Randy_HVC1's avatar
    Randy_HVC1
    New Contributor
    6 years ago

    This is still not working.  Boxes are grayed out for pre-meeting assignment to our second account and cannot transfer mid-meeting.  I do not see a profile email link to provide an email address for resolution.

    • Alagae007's avatar
      Alagae007
      Active Contributor
      6 years ago
      Hello, i have the same problem
  • Skip Blades's avatar
    Skip Blades
    New Contributor
    6 years ago

    Hello, have you had an opportunity to address the solution?

    • GlennD's avatar
      GlennD
      GoTo Manager
      6 years ago

      Hi Skip Blades 

       

      I submitted a case to our L2 support team to review your account, that team will follow up with you.

       

       

      • jkstowers's avatar
        jkstowers
        New Contributor
        6 years ago

        I would like to add that I am also having this problem. Exactly as described by SkipBlades.