Forum Discussion

Randy_HVC1's avatar
Randy_HVC1
New Contributor
5 years ago

Co-organizer (pre meeting) is grayed out

I have had a single user GoToMeeting account for a while now.  I need to have others host meetings so I bought a second license and created a new user.  Co-organizer is ENABLED in my admin settings. ...
  • AshC's avatar
    AshC
    5 years ago

    Hi bure ,

    I am sorry for any confusion there. 

     

    While there is no user limit to the plan you choose, there is a feature limit to Professional GoToMeeting subscriptions that does not currently allow for Co-Organizer functionality.  

     

    Currently only GoToMeeting Business and Enterprise plans offer Co-Organizer functionality.

     

Randy_HVC1's avatar
Randy_HVC1
New Contributor

Also found that during the meeting I could not make another attendee the organizer (followed all the instructions) so I ended up stuck in two meetings on two computers at the same time.  Their auto-help is horrible - it only shows you how to if things are working well...right there with cable tv support.  Switching meetings over to Zoom due to lack of any customer support from gotomeeting...Sat on a phone line forever before hanging up...I know customer support is probably overwhelmed right now but these are the STANDARD features and methods for support which are broken.  I am paying for this?

jkstowers's avatar
jkstowers
New Contributor
5 years ago
Same problem for me. Seems like this is a widespread problem. Perhaps LogMeIn is having capacity issues.
  • GlennD's avatar
    GlennD
    GoTo Manager
    5 years ago

    jkstowers Only a few accounts not related to capacity in any way, just the account configuration.

     

    • Alagae007's avatar
      Alagae007
      Active Contributor
      5 years ago

      Hello Glenn

       

      I have the exact same problem, would there be a solution?

       

      Kind regards

       

      • kcathey's avatar
        kcathey
        New Contributor
        5 years ago

        I messaged them through facebook and they were able to get mine fixed.

         

    • weilm's avatar
      weilm
      Visitor
      5 years ago

      Hello,

      we have the same problem. The co-organizer is grayed out.

      Best regards

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        5 years ago

        weilm Are you currently a subscriber of GoToMeeting Business or Enterprise?  These are the two subscription types that offer unlimited cloud recording functionality.