The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Randy_HVC1
6 years agoNew Contributor
Co-organizer (pre meeting) is grayed out
I have had a single user GoToMeeting account for a while now. I need to have others host meetings so I bought a second license and created a new user. Co-organizer is ENABLED in my admin settings. ...
- 6 years ago
Hi bure ,
I am sorry for any confusion there.
While there is no user limit to the plan you choose, there is a feature limit to Professional GoToMeeting subscriptions that does not currently allow for Co-Organizer functionality.
Currently only GoToMeeting Business and Enterprise plans offer Co-Organizer functionality.
Randy_HVC1
6 years agoNew Contributor
Also found that during the meeting I could not make another attendee the organizer (followed all the instructions) so I ended up stuck in two meetings on two computers at the same time. Their auto-help is horrible - it only shows you how to if things are working well...right there with cable tv support. Switching meetings over to Zoom due to lack of any customer support from gotomeeting...Sat on a phone line forever before hanging up...I know customer support is probably overwhelmed right now but these are the STANDARD features and methods for support which are broken. I am paying for this?
jkstowers
6 years agoNew Contributor
Same problem for me. Seems like this is a widespread problem. Perhaps LogMeIn is having capacity issues.
- GlennD6 years agoGoTo Manager
jkstowers Only a few accounts not related to capacity in any way, just the account configuration.
- weilm6 years agoVisitor
Hello,
we have the same problem. The co-organizer is grayed out.
Best regards
- Alagae0076 years agoActive Contributor
Hello Glenn
I have the exact same problem, would there be a solution?
Kind regards
- kcathey6 years agoNew Contributor
I messaged them through facebook and they were able to get mine fixed.