Forum Discussion

Randy_HVC1's avatar
Randy_HVC1
New Contributor
6 years ago
Solved

Co-organizer (pre meeting) is grayed out

I have had a single user GoToMeeting account for a while now.  I need to have others host meetings so I bought a second license and created a new user.  Co-organizer is ENABLED in my admin settings. ...
  • AshC's avatar
    AshC
    6 years ago

    Hi bure ,

    I am sorry for any confusion there. 

     

    While there is no user limit to the plan you choose, there is a feature limit to Professional GoToMeeting subscriptions that does not currently allow for Co-Organizer functionality.  

     

    Currently only GoToMeeting Business and Enterprise plans offer Co-Organizer functionality.

     

Skip Blades's avatar
Skip Blades
New Contributor
6 years ago

Seems like a common problem based upon the boards.  Co-organizer is enabled, but the option is grayed out in "More" tab.  All users have first and last name.

 

Please do your magic and fix the problem.

mrcclimerick's avatar
mrcclimerick
New Member
6 years ago

Hi,

I am seeing this same issue.

Please assist.

Thank you,

Teresa

  • GlennD's avatar
    GlennD
    GoTo Manager
    6 years ago

    Hi,

     

    I apologize for the frustration and confusion around this subject.

     

    • GoToMeeting Business and Enterprise Plans can add co-organizers during scheduling
    • GoToMeeting Professional Plans can promote an attendee to co-organizer once the meeting has started

     

    • Emergency Work Kits do support co-organizers during scheduling. Co-organizers must be part of your account in order to be added.

     

    • InaG's avatar
      InaG
      New Contributor
      6 years ago
      Thank you for the info ... I finally reached customer support and they could enable co-organizer function for our Emergency Work Kit
    • InaG's avatar
      InaG
      New Contributor
      6 years ago

      Hi,

      thank you for the clarification.

      I am not sure which product I have, we just started using the GoToMeeting Plus - COVID-19 Emergency Kit. Does this include the the function to add co-organizers or not?

       

      Best Regards,

      Ina