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Forum Discussion

Randy_HVC1's avatar
Randy_HVC1
New Contributor
6 years ago
Solved

Co-organizer (pre meeting) is grayed out

I have had a single user GoToMeeting account for a while now.  I need to have others host meetings so I bought a second license and created a new user.  Co-organizer is ENABLED in my admin settings. ...
  • AshC's avatar
    AshC
    6 years ago

    Hi bure ,

    I am sorry for any confusion there. 

     

    While there is no user limit to the plan you choose, there is a feature limit to Professional GoToMeeting subscriptions that does not currently allow for Co-Organizer functionality.  

     

    Currently only GoToMeeting Business and Enterprise plans offer Co-Organizer functionality.

     

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Hello wvanderspek , 

If you currently subscribe to GoToMeeting Business tiers or higher, then you would be able to utilize the Co-Organizer feature.  I'm sorry this is not more clear online, we are working towards better customer messaging there.  If you need assistance upgrading your plan, please click on my Community name to confirm your GoTo admin login credentials. 

jacobosbak's avatar
jacobosbak
New Member
6 years ago

I have the business plan and i am still not able to pre add co organizers. do I need to purchase the business liscence on both the managing account and co organizing account? please get back to me asap

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi jacobosbak ,

    You must purchase a GoToMeeting Business seat for every Organizer on the account that needs the ability to Co-Organize between them. 

    • ssteiger's avatar
      ssteiger
      New Contributor
      6 years ago

      I have the same problem.. and honestly its driving me crazy... i bought 7 business accounts and added them all in my account. I made them all admins as well.. yet it does not work.. we can currently not use your product because of this.. since we can't rely on 1 organizer in 1 meeting... not in this current situation... please provide a solution. AshC  thank you

      • psi1's avatar
        psi1
        Active Contributor
        6 years ago

        ssteiger oh, you have business users? ignore my previous message. Someone will need to check & fix your account. Calling support is pointless unless you're enjoying 30+ minute wait time in the support queue.

        I really wonder why this feature is creating so many difficulties. Without this feature it's not feasible to use a team room on a regular basis.