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Forum Discussion

NetApro20's avatar
NetApro20
New Contributor
6 years ago
Solved

Disable local recording

Our subscription to GotoMeeting Business should allow unlimited cloud recordings. In several meetings, recording is automatically activated locally. How can we force cloud recordings? Thanks.
  • GlennD's avatar
    GlennD
    4 years ago

    Hi jstephan, welcome to the community.

     

    In the new GoTo App you can switch between Cloud and Local recording by clicking on your profile in the top right and then clicking on Settings in the drop-down menu. 

     

     

    Account Admins have the ability to set a user's account to Cloud or Local recording by:

    • Signing in to the Admin Center
    • Selecting Manage Users
    • Selecting the User
    • Selecting Edit to the right of Settings
    • Selecting the current recording method under Features

     

     

NetApro20's avatar
NetApro20
New Contributor
6 years ago

Thank you for your answer,
in my case, it would be enough to be sure that the preference is always the cloud. Even if you set the setting on the cloud, many recordings start exclusively locally.
Am I missing something?

Thanks.

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

If you had the feature enabled for the account, Organizers can still disable the Cloud Recording option themselves. 

  • NetApro20's avatar
    NetApro20
    New Contributor
    6 years ago

    I don't need to disable cloud recording, but on the contrary I want to make sure that recording takes place exclusively in the cloud. Unfortunately in many cases local recording is automatically activated.

    • jstephan's avatar
      jstephan
      New Contributor
      4 years ago

      I need a solution to this as well. I am using the new GoTo app.

      • GlennD's avatar
        GlennD
        GoTo Manager
        4 years ago

        Hi jstephan, welcome to the community.

         

        In the new GoTo App you can switch between Cloud and Local recording by clicking on your profile in the top right and then clicking on Settings in the drop-down menu. 

         

         

        Account Admins have the ability to set a user's account to Cloud or Local recording by:

        • Signing in to the Admin Center
        • Selecting Manage Users
        • Selecting the User
        • Selecting Edit to the right of Settings
        • Selecting the current recording method under Features