Forum Discussion

NetApro20's avatar
NetApro20
New Contributor
5 years ago

Disable local recording

Our subscription to GotoMeeting Business should allow unlimited cloud recordings. In several meetings, recording is automatically activated locally. How can we force cloud recordings? Thanks.
  • GlennD's avatar
    GlennD
    3 years ago

    Hi jstephan, welcome to the community.

     

    In the new GoTo App you can switch between Cloud and Local recording by clicking on your profile in the top right and then clicking on Settings in the drop-down menu. 

     

     

    Account Admins have the ability to set a user's account to Cloud or Local recording by:

    • Signing in to the Admin Center
    • Selecting Manage Users
    • Selecting the User
    • Selecting Edit to the right of Settings
    • Selecting the current recording method under Features

     

     

jstephan's avatar
jstephan
New Contributor

I need a solution to this as well. I am using the new GoTo app.

GlennD's avatar
GlennD
GoTo Manager
3 years ago

Hi jstephan, welcome to the community.

 

In the new GoTo App you can switch between Cloud and Local recording by clicking on your profile in the top right and then clicking on Settings in the drop-down menu. 

 

 

Account Admins have the ability to set a user's account to Cloud or Local recording by:

  • Signing in to the Admin Center
  • Selecting Manage Users
  • Selecting the User
  • Selecting Edit to the right of Settings
  • Selecting the current recording method under Features

 

 

  • jstephan's avatar
    jstephan
    New Contributor
    3 years ago

    Thank you for the reply, Glenn. I checked my settings, and they were as you described. Nevertheless, my calls are still being saved locally. 

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 years ago

      Hi jstephan 

       

      In that case, I think it would be best if you call our toll-free support and demo this to one of our representatives so they can document it and open a ticket. I've tested with my own GoToMeeting accounts switching back and forth between local and cloud recording and it always saves to the option I have selected in the Settings.

       

       

      • jstephan's avatar
        jstephan
        New Contributor
        3 years ago

        Pardon my ignorance, but I have been to that page several times and was never able to actually locate a contact number or email. Could you please provide that?