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CMGarmindo's avatar
CMGarmindo
New Contributor
7 months ago

GoTo gets stuck on loading page after login (Windows 10) and support pages always time-out. Help?

Hi everyone. The Windows 10 pc GoTo account lags on the loading page and never logs in. Whereas, my Macbook Air works. The Mac can't access the support pages (always times out) and when we use the ...
KateG's avatar
KateG
GoTo Manager
7 months ago

Hi CMGarmindo 

To better assist you, could you provide a few more details about the network setup? For example:

  • Are the PC and Mac connected to the same network?
  • Is this a company internet connection?
  • If so, do you have an IT team that can help check the configuration?

Additionally, if you would like to speak directly with support, I can create a case for you and have our support team call you. If you want to Message me your phone number, I'll create a case. To message me, click on my username - KateG and in the next window you will see an option to Message me on the top right. 

CMGarmindo's avatar
CMGarmindo
New Contributor
7 months ago

Hi Kate, thanks for replying.

Yes, we're in a small office and all on the same network.

Yes, it is a company internet connection.

No IT team. We're a small business with no IT skills or techie people at all. I'm the only person who looks after this stuff and I have no idea about techie stuff.

We've updated the pc. Have the GoTo app on the pc and tried the browser version.

All I know is; GoTo did work on the pc for one/two calls last year (we rarely used it on there mostly used on the MAC for me) and it just doesn't load anymore on the pc.

And the AI is useless as it just goes in circles when we ask for support since it links us back to the support pages we can't load.

The pc is now going to start using GoTo all the time as it's becoming a client-facing computer. So it's imperative that we fix the issues asap.

Yes. We'd like to speak to a human who can help us directly.

I'll send a DM now. Thank you.