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CMGarmindo's avatar
CMGarmindo
New Contributor
18 days ago

GoTo gets stuck on loading page after login (Windows 10) and support pages always time-out. Help?

Hi everyone. The Windows 10 pc GoTo account lags on the loading page and never logs in. Whereas, my Macbook Air works. The Mac can't access the support pages (always times out) and when we use the ...
CMGarmindo's avatar
CMGarmindo
New Contributor
17 days ago

Hi Kate, thank you for replying.

I actually sent you a reply in here and I sent you a DM this morning. However, I've just come back in here to check if there's any updates and my reply and DM are not here.

The support service is simply not working. This is annoying. I'll send one more time in here and in DMs again but if it doesn't work again we'll just need to move on. We can't have this sort of disruption to our small business.

  • Yes, all computers are on the same network. We're a small office.
  • Yes, it's this is a company internet connection.
  • No IT team or techie people. I'm the one who looks after our service providers and I have -25 tech knowledge.

 

Yes, please do connect us to a real person who can help us non-techie people out - using as much laymen language as possible.

Sending DM again now. Thank you.

KateG's avatar
KateG
GoTo Manager
15 days ago

hi CMGarmindo 

Hi, thank you for the additional information. I’ve gone ahead and created a case for you, and someone from our team will be reaching out to you shortly to assist further. I understand how frustrating this situation has been, and I appreciate your patience as we work to get this resolved for you.