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GotoMeeting Opener.exe antivirus false positive
Hello. When I was recently invited to a GotoMeeting I was prompted to download a GotoMeeting Opener.exe file. As part of security best-practices I upload any executable file even from reputable ...
Hello,
We believe that Cyclance is using a variation of the Windows executable format that may not be the industry standard, and thus causing this confusion. The hash of our signed GoTo Opener exe should only change every 6 months or so.
What I would suggest doing is filing a report with Cyclance support to see what can be done from their side of things.
Hello,
We believe that Cyclance is using a variation of the Windows executable format that may not be the industry standard, and thus causing this confusion. The hash of our signed GoTo Opener exe should only change every 6 months or so.
What I would suggest doing is filing a report with Cyclance support to see what can be done from their side of things.
Thank you for your reply. I think that you as the software vendor would be in a better position to open a ticket with Cylance as I am not their customer.
In fact the GotoMeeting software works perfectly fine in my environment; I'm a customer of a customer of GotoMeeting whereas I'm a free user of VirusTotal and am not a direct user of Cylance at all. I just happen to use VirusTotal to screen programs (such as yours) that I download in case I accidentally typed the download URL wrong.
jonathandl Here's their contact page, we don't generally reach out to security vendors ourselves unless there's a provider specific to certan OS: https://www.virustotal.com/gui/contact-us
- Just as a follow-up to this thread: the actual GotoMeeting executable that runs when I have a meeting (g2mstart.exe, also known as g2mvideoconference.exe) is now detected as malicious with a 50% confidence level by the eGambit antivirus engine in VirusTotal.
If I were you, I should take pride in my product and be willing to investigate if somebody detects my software as malicious.jonathandl We are also making the web app interface optional should you wish to join meetings without any downloads or desktop software.
