Forum Discussion

GotAMeeting's avatar
GotAMeeting
New Member
6 years ago
Solved

GoToMeeting-Plugin for Outlook isn't working suddenly

Hello together,   I was working with the GoToMeeting Plug-In within my Outlook for couple months now. About 2 weeks ago Outlook started giving an error massage when i tried to create a meeting,  Th...
  • Tapsy's avatar
    Tapsy
    6 years ago

    Hi again,

     

    i found a solution and it was quite easy. In Outlook go to the "Add-Ins" Ribbon, click on "Settings" in the GoToMeeting-part and and choose "Logout".

    Then try to plan a meeting or use the adhoc one, you get asked for your credetials, enter them, et viola it works again.

     

    Kind regards

AshC's avatar
AshC
Retired GoTo Contributor
6 years ago

Thanks, can you also specify what operating system and Outlook version is affected? 

  • Tapsy's avatar
    Tapsy
    Active Contributor
    6 years ago

    It's Windows 10 (1909 and all Patches installed) and Outlook 2016 Professional Plus (all Patches installed).

    • Tapsy's avatar
      Tapsy
      Active Contributor
      6 years ago

      Hi again,

       

      i found a solution and it was quite easy. In Outlook go to the "Add-Ins" Ribbon, click on "Settings" in the GoToMeeting-part and and choose "Logout".

      Then try to plan a meeting or use the adhoc one, you get asked for your credetials, enter them, et viola it works again.

       

      Kind regards

      • elknwillow's avatar
        elknwillow
        New Contributor
        5 years ago

        Hello there --- I appear to be having the same troubles, but unfortunately "logout" doesn't appear to be an option when I head into the Add-Ins toolbar in Outlook ---- any additional help is appreciated! This has been driving me bonkers.....