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Forum Discussion

luigermat's avatar
luigermat
New Contributor
6 years ago
Solved

Have Pro GTM video not recording

I have read a lengthy thread, watched videos, and checked out the support center. My recording is showing a black screen although most of the audio works fine. (In the beginning is cut off a bit...i...
  • AshC's avatar
    AshC
    6 years ago

    luigermat  If you're attempting to record a webcam feed, then this is only available with Cloud Recording currently.  Both the Business and Enterprise subscription levels offer these features. 

CharlieW's avatar
CharlieW
Visitor
5 years ago

I am only getting audio on my GTM call recordings playback.  How do I get video?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Hi Charlie,

    If you are referencing webcam sharing, then this is only recorded when Organizers use the Cloud Recording functionality.

    • TommasoRusso-TS's avatar
      TommasoRusso-TS
      Active Contributor
      4 years ago

      I beg your pardon, may be I don't understand English, in https://support.goto.com/meeting I read: "When a meeting is recorded, the presenter's screen, the audio conference, and any shared applications are included." If the final MP4 file would include MY GTM screen when I record, this would be enough for me.  But my mp4 files contain only audio and windows of shared application, when none of my apps are shared the record shows a grey screen with some microphones in black. What do you mean by "webcam sharing"? Images of other partecipants that I see on my screen? Where is it writtten that I cannot record what I see on my screen with a Pro subscription, and that I had to choose Business or Enterprise subscription to obtain such a basic fuctionality?