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Forum Discussion

luigermat's avatar
luigermat
New Contributor
6 years ago
Solved

Have Pro GTM video not recording

I have read a lengthy thread, watched videos, and checked out the support center. My recording is showing a black screen although most of the audio works fine. (In the beginning is cut off a bit...i...
  • AshC's avatar
    AshC
    6 years ago

    luigermat  If you're attempting to record a webcam feed, then this is only available with Cloud Recording currently.  Both the Business and Enterprise subscription levels offer these features. 

TommasoRusso-TS's avatar
TommasoRusso-TS
Active Contributor
4 years ago

I still cannot understand.

 

I've subscribed a professional plan to remain in contact with a cultural association. Sometimes we invite to our meetings some competent person (university teachers, members of Parliament... next will be a judge of the Constitutional Court ) to speak to us on some complex topic. Last time I tried to record his speech to publish it on Youtube, but what I obtained is an mp4 file containing only his voice with a background image, not his mimic. I can send you the file if you want.

 

Looking in this forum I've read that what I desire can be obtained recording on the cloud, that is allowed only to subscribers to Business or Enterprise plan. But now you say that I don't need to upgrade for any audio or video enhancements.

 

So, in wich way could I obtain a movie of a partecipant with audio and video?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    TommasoRusso-TS   If you were recording to your desktop then I'm afraid webcams will not be included.  You must record to the cloud to save any webcam feeds from the live broadcast. 

    • TommasoRusso-TS's avatar
      TommasoRusso-TS
      Active Contributor
      4 years ago

      OK, so I had to subscribe a Businnes plan rather than a Professional one. I had also done so, if only I knew the problem before subscribing. Offer was not clear about recording session, and I've found this information only looking at this forum.

      Thanks anyway.