The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

luigermat's avatar
luigermat
New Contributor
6 years ago
Solved

Have Pro GTM video not recording

I have read a lengthy thread, watched videos, and checked out the support center. My recording is showing a black screen although most of the audio works fine. (In the beginning is cut off a bit...i...
  • AshC's avatar
    AshC
    6 years ago

    luigermat  If you're attempting to record a webcam feed, then this is only available with Cloud Recording currently.  Both the Business and Enterprise subscription levels offer these features. 

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

TommasoRusso-TS   If you were recording to your desktop then I'm afraid webcams will not be included.  You must record to the cloud to save any webcam feeds from the live broadcast. 

TommasoRusso-TS's avatar
TommasoRusso-TS
Active Contributor
4 years ago

OK, so I had to subscribe a Businnes plan rather than a Professional one. I had also done so, if only I knew the problem before subscribing. Offer was not clear about recording session, and I've found this information only looking at this forum.

Thanks anyway.