Forum Discussion

TimeIsGettingOn's avatar
TimeIsGettingOn
New Contributor
4 years ago

How to stop GoToMeeting Running in the background? (Windows 10)

I have specified in the GoToMeeting application Start Up setting to be "Manually" and I have also disabled Automatic Updates (unchecked "Automatically install updates (recommended)".   Yet when I s...
  • GlennD's avatar
    GlennD
    2 years ago

    Hi,

     

    The new GoTo App only checks for updates when the desktop app is running. When you exit the desktop app all background processes quit. To switch to the new GoTo App please follow these steps:

     

    • Sign in to your GoToMeeting account at https://app.goto.com/meetings 
    • In the top right corner click on your profile to access the menu
    • Select Settings
    • On the left side of the screen select Meetings
    • Select General
    • Select Use the new GoTo

     

AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

TimeIsGettingOn  Have you double checked hiding icons in your system tray / active applications bar, to see if GoToMeeting is available there after you reboot?  

 

Are you logged into the app as an Organizer, or do you only attend meetings hosted by others? 

  • TimeIsGettingOn's avatar
    TimeIsGettingOn
    New Contributor
    4 years ago

    Hi there AshC ,

    thank you for coming back to me with some queries.

     

    I can confirm that there are no icons in the system tray nor application bar. If I want them to appear (e.g. to access settings) I have to go all the way into my directory structure, C:\Users\{user name}\AppData\Local\GoToMeeting\19796 and run some of the .exe files in there.

     

    I only attend meetings that are hosted by others. I think I have never hosted my own meeting on this platform.

  • TimeIsGettingOn's avatar
    TimeIsGettingOn
    New Contributor
    4 years ago

    Hi AshC ,

    It occured to me that I was possibly going about this the hard way...

     

    As I don't have any meetings scheduled in the immediate period, I have uninstall GoToMeeting, turned off the machine and then turned it back on again (cold reboot), reinstalled (with the latest version - same as was already installed) and then performed another cold reboot.

     

    Having done this I can now see GoToMeeting listed in the "Start-up" list within Task Manager. So this time round I have been able to set the Start-up action as 'Disabled'. Another cold reboot and it seems to have worked (GoToMeeting is not showing in the "Processes" list within Task Manager).

     

    So perhaps the issues was originally caused during the installation of an earlier version (which I subsequently upgraded over time), or just a typical Windows issue; eitherway I seem to have rectified it.

     

    Thank you for your attention nonetheless.

    • TimeIsGettingOn's avatar
      TimeIsGettingOn
      New Contributor
      4 years ago

      Unfortunately this issues seems have to come back again! 😒

       

      I noticed it as my Firewall suddenly notified me of a background request by GoToMeeting

      [C:\Program Files (x86)\GoToMeeting\19796\g2mupdate.exe] to communiate with remote site [builds.cdn.getgo.com 13.35.15.30, TCP 443 (HTTPs).

       

      I therefore have taken a look at Task Manager and can see that " GoToMeeting (32 bit) " [C:\Program Files (x86)\GoToMeeting\19796\g2mupdate.exe] is listed as a running process.

       

      I can also see under the Start-Up tab that GoToMeeting [C:\Program Files (x86)\GoToMeeting\19796\G2MInstaller.exe] Status is set to Disabled.

       

      There are no GoTo Meeting icons on the TaskBar nor in the System Tray.

       

      Since I set the settings within GoTo Meeting to NOT check for updates automatically I do not understand why this process keeps running and keeps trying to check for updates in the background?!

      I would also like to highlight that I have not opened nor used GoToMeeting in anyway since my last post on the 11 August 2021 (2 days ago), so it seems all the more odd that it has reverted it's behaviour.

       

      I can also confirm that I have no GoToMeeting extensions in my browser.

       

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        4 years ago

        TimeIsGettingOn  That definitely should not be happening when GoTo is disabled (and you haven't launched into session yourself).  I'll see if I can find more answers as to the behavior there.