Forum Discussion

graham_farr's avatar
graham_farr
New Contributor
3 years ago

Installing GoTo Add-In on Outlook 2016

I am attempting to get the GoTo add-in onto the desktop versions of Outlook 2016, this is both a company issue but I cannot even get it working on my own machine. The OS is Windows 10 Enterprise. It ...
  • AshC's avatar
    AshC
    3 years ago

    BrainStomp

    The legacy Office 365 Add-In and Outlook plugin will be discontinued in April 2022.  It may continue to work, but we won't be updating the code, so things may breakdown over time.  More info can be found here:  

    https://support.goto.com/meeting/help/gotomeeting-for-microsoft-outlook-g2m010020

     

    JConn1980  Can you specifically try these steps to add the desktop  plugin? 

    1. From Microsoft Outlook, select Microsoft Outlook Add-Ins Icon or Get add-ins from the toolbar in the home tab.
    2. Search for GoTo for Outlook then select Add.
    3. When prompted with the privacy policy, select Continue.
    4. Select GoTo Integration from the toolbar in the home tab then log in with your GoToMeeting credentials.
    5. Select your extension and language.
    6. Select Link with Office365 and link your account from the integrations dashboard.
JConn1980's avatar
JConn1980
Active Contributor
3 years ago

I'm having somewhat similar problems. I can see the GoTo for Outlook add-in in the store and looks like I can install it. However, after closing the store the add-in does not appear on the toolbar.  Re-opening the store and searching for the add-in shows that it is not installed.

 

I have users receiving messages constantly that the GoToMeeting Outlook Plug-in will no longer work soon and to switch to the GoTo for Outlook add-in.  But the new add-in doesn't work.

    • JConn1980's avatar
      JConn1980
      Active Contributor
      3 years ago

      The link you're referring me to is for the GotoMeeting Plug-in for Outlook 2016.  My users are receiving alerts that this plug-in won't be getting any more updates and to download the new version which is the Goto Add-in.  This Add-in is not installed like the Plug-in with an executable file.  It can only be installed through the Microsoft Store.

       

      Whenever I try to install the Goto Add-in, the store shows that it's installed, but the icon never shows in the toolbar.  If I search for the add-in again, it has the install button as if it had never been installed. 

       

      Does the Goto add-in work with Outlook 2016?  If so why is it not installing?

      • JConn1980's avatar
        JConn1980
        Active Contributor
        3 years ago

        My users are now receiving direct emails about using the new Goto add-in.

         

        Can someone please address the issue of installing the Goto add-in on Outlook 2016?

    • BrainStomp's avatar
      BrainStomp
      New Member
      3 years ago

      Ash,

       

      Is the new GoTo for Outlook Integration add-in only for Microsoft 365?   

       

      Thanks,

      Pam