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Installing GoTo Add-In on Outlook 2016
I am attempting to get the GoTo add-in onto the desktop versions of Outlook 2016, this is both a company issue but I cannot even get it working on my own machine. The OS is Windows 10 Enterprise. It ...
The legacy Office 365 Add-In and Outlook plugin will be discontinued in April 2022. It may continue to work, but we won't be updating the code, so things may breakdown over time. More info can be found here:
https://support.goto.com/meeting/help/gotomeeting-for-microsoft-outlook-g2m010020
JConn1980 Can you specifically try these steps to add the desktop plugin?
- From Microsoft Outlook, select
or Get add-ins from the toolbar in the home tab. - Search for GoTo for Outlook then select Add.
- When prompted with the privacy policy, select Continue.
- Select GoTo Integration from the toolbar in the home tab then log in with your GoToMeeting credentials.
- Select your extension and language.
- Select Link with Office365 and link your account from the integrations dashboard.
- From Microsoft Outlook, select
JConn1980 Can you try the download / install method from our support site?
https://support.goto.com/meeting/help/how-do-i-install-the-gotomeeting-outlook-plugin-windows
The link you're referring me to is for the GotoMeeting Plug-in for Outlook 2016. My users are receiving alerts that this plug-in won't be getting any more updates and to download the new version which is the Goto Add-in. This Add-in is not installed like the Plug-in with an executable file. It can only be installed through the Microsoft Store.
Whenever I try to install the Goto Add-in, the store shows that it's installed, but the icon never shows in the toolbar. If I search for the add-in again, it has the install button as if it had never been installed.
Does the Goto add-in work with Outlook 2016? If so why is it not installing?
My users are now receiving direct emails about using the new Goto add-in.
Can someone please address the issue of installing the Goto add-in on Outlook 2016?
The legacy Office 365 Add-In and Outlook plugin will be discontinued in April 2022. It may continue to work, but we won't be updating the code, so things may breakdown over time. More info can be found here:
https://support.goto.com/meeting/help/gotomeeting-for-microsoft-outlook-g2m010020
JConn1980 Can you specifically try these steps to add the desktop plugin?
- From Microsoft Outlook, select or Get add-ins from the toolbar in the home tab.
- Search for GoTo for Outlook then select Add.
- When prompted with the privacy policy, select Continue.
- Select GoTo Integration from the toolbar in the home tab then log in with your GoToMeeting credentials.
- Select your extension and language.
- Select Link with Office365 and link your account from the integrations dashboard.
I do not have a "Get add-in" button on my toolbar in Outlook 2016. I do have a "Store" button though.
When I click on it and search for GoTo, I see the following.
I click on GoTo for Outlook and click the Add button. The screen shows that it has been installed.
I click on "Get Started" and see the following window showing there should be a new GoTo button on the toolbar.
I close the Store, but there is no button on the ribbon/toolbar.
If I open the Store back up and search for GoTo, the add-in shows the Install button again.
Please simply answer the question. Can the GoTo add-in be installed on Outlook 2016 or does it require Office365?
- From Microsoft Outlook, select
