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nbdnsdd's avatar
nbdnsdd
New Contributor
4 years ago
Solved

Issue: Gotomeeting has experienced technical difficulties , Please try again

Hi,   Since few weeks ago It is impossible to join to any kind of Gotomeeting from my Laptop.   I reinstalle go to meeting, clean the cache on the computers and same issue.   1- I press the inv...
  • GlennD's avatar
    GlennD
    4 years ago

    Hi nbdnsdd, welcome to the community.

     

    Please try the following:

    • Press the Windows key on your keyboard and start typing Control Panel 
    • Open the Control Panel and select Programs and Features 
    • Look for the GoTo Opener and select it
    • Select the Uninstall option at the top
    • Once that has been completed, visit this support article 
    • Click on the Join Now button to join our test meeting session 
    • The GoTo opener will be reinstalled and GoToMeeting should launch and join the test meeting
    • You should see a message "Waiting for organizer", this means you were successful

     

GlennD's avatar
GlennD
GoTo Manager
4 years ago

Hi nbdnsdd, welcome to the community.

 

Please try the following:

  • Press the Windows key on your keyboard and start typing Control Panel 
  • Open the Control Panel and select Programs and Features 
  • Look for the GoTo Opener and select it
  • Select the Uninstall option at the top
  • Once that has been completed, visit this support article 
  • Click on the Join Now button to join our test meeting session 
  • The GoTo opener will be reinstalled and GoToMeeting should launch and join the test meeting
  • You should see a message "Waiting for organizer", this means you were successful

 

nbdnsdd's avatar
nbdnsdd
New Contributor
4 years ago

Hi GlennD 

 

I did your process, and the Test meeting was fine. but when I receive or test a real meeting. the App crash with the error "Gotomeeting has experienced technical difficulties , Please try again"

 

I think it is because there are any corructed file blocked on this laptop , because on another laptop with same OS it is working fine.

 

So , Can you send me the instructions to do a manual to removel completelly the Apps? Like Windows register, folder...etc

 

Can you send me the PATH of log files that can explain the issue to check it ?