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SteveyD1's avatar
SteveyD1
New Contributor
6 years ago
Solved

Meeting recording missing - after start - stop - start

So, I fat fingered and accidentally press start recording, then stop recording, then start recording on my meeting - the red recording light was still on, however only the half a second between the f...
  • AshC's avatar
    6 years ago

    Hi Stevey,

    Normally stopping and starting a recording is not a problem, though in your case the timing may have caused an internal error.  Unfortunately we don't keep copies of broadcasts outside of customer's accounts, so if you can't find a local recording after the cloud recording failed then you may be out of luck.  Please test cloud recording now, with a newly scheduled meeting to ensure that the connection is working correctly.