Forum Discussion

GotoUser4711's avatar
GotoUser4711
Active Contributor
4 years ago

Microphone not working in Chromium with Debian

Hi,   I have problems with my microphone using your web-app in Chromium under Debian. - I open app.gotomeeting.com and enter my meeting-id. - I select computer and continue. - I allow Chromium t...
  • GotoUser4711's avatar
    GotoUser4711
    4 years ago

    Hi,

     

    after many hours of investigation, I found a solution.

     

    My system used ALSA for audio. I installed PulseAudio:

    sudo apt-get install pulseaudio pavucontrol

    and started it with

    pulseaudio --exit-idle-time=-1 --daemonize

     

    Now the microphone of my Logitech also works IN the meeting.

     

    I wonder why ALSA worked in past IN the meeting, but now it doesn't. Due my live-system there were no changes in hard- or software on my side.  Very strange...

GlennD's avatar
GlennD
GoTo Manager

Hi GotoUser4711

 

I do not have a PC running Debian, but I do use Chrome and Chromium on Ubuntu to join and host GoToMeetings. I normally use a basic Logitech USB headset over the webcam microphone.

 

I would recommend deleting the current rules so that you are asked again to allow microphone and webcam access https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en

 

Either in your next meeting or if you join our test meeting you can check your audio hardware is working.

 

 

GotoUser4711's avatar
GotoUser4711
Active Contributor
4 years ago

Hi,

 

to submit correct bug reports, I started with a fresh default-profile in Chromium and the same version of Chromium for each meeting. So there are no rules or permissions for webcam/microphone saved (I verified this).

 

Regarding the hardware: The webcam/microphone from my laptop are not working in Debian, but the webcam/microphone from Logitech works with the same browser and the same settings without problems in webmeetings from Cisco. It even works in GoTo before I start the meeting. So I gave permission, saw that microphone and speaker works. The meetings starts and SURPRISE no microphone works.

 

This seems like a bug in GoTo.

  • GotoUser4711's avatar
    GotoUser4711
    Active Contributor
    4 years ago

    Hi,

     

    I made more tests:

    I booted a Ubuntu-Live-DVD (version 20.10). I installed Google Chrome (version 88) and Google Chromium (version 88). In both browsers GoTo works without problems. My laptop-microphone is working and the logitech-webcam/microphone is working too.

    Since I don't like GNOME, I also downloaded Lubuntu, which is Ubuntu, but with LXDE instead of GNOME. Same versions 20.10, 88, 88. I was surprised, that my laptop-microphone did not work here. Neither in de.mictests.com nor in GoTo. The logitech-webcam/microphone worked here too (not in GoTo meeting).

     

    Although I don't want to use my laptop-microphone, this seems to be the problem with GoTo. In the select-audio-screen everything works in Goto. But if my laptop-microphone is not working (Debian and Lubuntu) no microphone at all is working in the meeting, even if it worked seconds before in the select-audio-screen.

    • GlennD's avatar
      GlennD
      GoTo Manager
      4 years ago

      Hi GotoUser4711

       

      Thank you for reporting your findings. I think your test show that the issue is related to how audio is being managed in the various Linux distributions rather than the GoToMeeting web app since you were successful using regular Ubuntu which also recognized your built-in audio hardware.

       

      • GotoUser4711's avatar
        GotoUser4711
        Active Contributor
        4 years ago

        Hi,


        does this mean the issue will not fixed, because GoTo only works in Ubuntu, while Cisco Meeting App (vc.dwd.de) and other webmeetings works with many Linux distributions, (including Debian)?


        Oh, and don't forget: GoTo worked some weeks ago in Debian too. While my operating system, browser and settings where the same (live-system from DVD) the only changed thing was your web app. I also find it strange, that microphone works before the meeting but no longer in the meeting.