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Mute attendees Permanently
Hi everyone, In my experience as user, I believe the host should have a button to mute attendees permanently in such way they cannot override and unmute themselves. Let me share why: a) There...
Nakatsubo You can 'hard-mute' the entire audience by using your telephone key pad, pressing *5 to rotate through listening modes.
Reference guide: https://support.goto.com/meeting/help/manage-phone-audio-via-keypad-commands-g2m050045
Hi
Im trying to find a way that only allows the Organiser to talk and share webcam.
The Mute All button seems kind of pointless when an attendee can override this by un-muting themselves?
Any ideas please
Thanks
Im trying to find a way that only allows the Organiser to talk and share webcam.
The Mute All button seems kind of pointless when an attendee can override this by un-muting themselves?
Any ideas please
Thanks
This will be a great feature to have in GoTo Meeting. The mute all features works great but attendees can simply unmute themselves. This feature is available in Zoom Meeting basic features. I wonder how we suggest this feature for GoTo Meeting?
Hello Support,
we as discussed with the support we should raise this request:
If a user attends a meeting with phone dial in and enters no audio pin it is impossible to mute the attendee. We can send an audio pin, but as long as the user is dialed in he cannot type in the audio pin. in order to be unmuted he has to hang up and dial in again with conference id and audio pin. For a few attendees it is not the problem, but with many attendeed (we have a 150 attendee license) it is awful. Please force the development to mute an attendee with dialing regardless if audio pin is entered.RobertEngel I apologize for the difficulty you experienced.
At this time, an Organizer PIN is still required in order to cycle the GoToMeeting audio into 'Listen Only' mode (*5). This is for the security of the meeting controls, and you can easily receive a PIN through your desktop or mobile device once launched into the active session.
If you are holding mostly Audio-Only meetings, and need more advanced audio options, I can also suggest the use of OpenVoice conferencing services: https://www.gotomeeting.com/audio-conferencing
a beta version was installed that allows to mute phone dialed in users, i tested and saw that this matches my requirement.
Organizers of GotoMeeting do not have the ability to enact a mute override to mute all attendees. Currently, attendees can unmute themselves after being muted by the organizer. The mute fight then begins and is a hinderance to the organizer and the party that pays for the service. An organizer mute override control is requested and is a substantial flaw in the current system. The organizer(s) need to have full mute control when desired and at times during the meeting when there is to be one single presenter during a period of time. Many thanks.
SmithWeekly If you are looking for a 'hard-mute' function to override Attendees, you may do this via telephone keypad when dialed in as the event Organizer. Press *5 to cycle through the muting options for Organizers.
Thank you for the response. It is a partial solution for those organizers who have phoned in. How might this be done when the organizer is running the meeting soley from a computer? The primary meeting controls via computer appear to not have this feature. Can this be added?
I attend a daily meeting/chat room. There is always one attendee who refuses to mute his microphone and causes all sorts of background noise. The moderators won't mute anyone unless specifically requested.
Is there any option for ME to mute another attendee so that I do not hear them?
IF NOT, WHY NOT??????Thanks
Hi BigE1 ,
I apologize for the echo, as it can disrupt a broadcast completely.
The Muting controls, and Attendee management are strictly for the GoToMeeting Organizers to handle, for security reasons. If you are helping to manage a live meeting, you can ask the scheduling Organizer to make you a Co-Organizer in session for the purpose of muting individual Attendees, but otherwise this role is restricted to moderators only.
Thanks for the info.
I understand the necessity to keep the settings under the control of the presenters. What I'm asking is if there is any way, or could be any way, for me on my end to selectively mute an attendee who has their mic open.
If this isn't currently possible in the platform, could this be forwarded to the development team to be added as a feature? I'm sure that would be pretty easy, and I can guarantee you that it is something wanted by a lot of people. Thanks!
How do I mute all attendees and not allow them to un mute during the presentation. Thanks, Nancy
Hi nripley,
With GoToMeeting, attendees have the ability to unmute themselves. If you have a disruptive attendee that refuses to stay muted you can dismis them from the meeting.
GoToWebinar attendees join muted by default and can only be unmuted by the organizer.
- Please help to add a hard mute option for gotomeeting. Currently if the organizer mutes the attendees, the attendees are able to unmute themselves by clicking unmute button in their ends.
Thank you.Hi Tclub,
While there isn't an interface button to select 'Hard-Mute', Organizers who dial into the integrated conference call via telephone may use the *5 command to cycle through different audio types, including a hard-mute option for attendees.
- We did a test and participants could unmute themselves, we would like to keep everyone muted and not give them an unmute option. Is this possible?
Hi Larry,
Hard mute is an option for Organizers connected via telephone, successfully confirmed by their PIN, using *5 to toggle through listening modes.- Thanks for asking and answering. I was looking for the same information. (Really wish a hard mute was an option.)
Right: Attendees can choose any audio option they wish. The muting behavior can only be altered by an Organizer connected through integrated telephone.
- If I mute all attendees as an organizer can I prevent them from unmuting themselves? I would like to keep all atendees in listen only mode.
- Is it possible for an Organizer to permanently mute all GoToMeeting attendees. Meaning, the attendees can not mute or un-mute their selves. If I mute an Attendee then he/she can un-mute his microphone during the session any time which is kind of annoying. I want all attendees to join as listen only mode, how ever attendees could ask questions via text chat box. How to do it?
Note: This conversation was created from a reply on: GoToWebinar - Mute all attendees.Hi, is there a way to permanently disable the attendees' audio in a meeting? We have up to 50 attendees and some of them keep reenabling their microphones, even after we mute them. Thanks in advance
innovaesoftware I'm sorry for the confusion. It is every Attendee's option to mute or unmute their own lines so that Organizers do not have to manage each one individually.
Azeem If you want to permanently mute all participantes, you can cycle into this mode via your telephone keypad with the *5 command: https://support.logmeininc.com/gotomeeting/help/manage-phone-audio-via-keypad-commands-g2m050045
If you mean permanently mute them, yes. GoToMeeting is designed as a collaboration tool, attendees are invited to join by the organizer. If you are hosting events that are open to anyone and you are concerned that they cannot be trusted to remain muted, I would recommend using GoToWebinar instead.
GoToWebinar is designed more for presentations, where attendees are muted by default and must be unmuted by the organizer before they can speak.- So, let me get this straight. It is impossible to do it right?
Hi,
GoToMeeting Organizers dialed in by phone with a successful PIN entry may cycle through conference listening mode by pressing *6 on their phone keypad until the Mute All option is reached.
I would also recommend you look at GoToWebinar, where attendees join in listen only mode and must be unmuted by the organizer before they can be heard.Reference: https://www.gotomeeting.com/webinar/features
So your solution seems to tell us to use a different platform. From an end-user viewpoint, that is not a solution. GoToMeeting does not state up front that the organizer cannot maintain control over their meeting. Instead, the organizer discovers, mid-stream, that it is a free for all with no way to manage it. Then you tell the organizer, after the fact, to go to a different platform if they want to be able to actually be in charge of their meeting. I will not bother any more with GoToMeeting when other services actually provide the service that is expected.
Based on my needs and those in this thread, I think it would be a good idea for a "hard mute all" to be a feature request and have the option in the Control Panel. Thank you.
Looking back over a year, and still no hard mute from the controls. I've noticed no hard mute in the organizer controls and the answer is still to dial in to do the *5 cycle method which is ridiculous. If someone is interrupting, your only option is to boot them and lock the meeting quick or let them interrupt and cause problems until you can dial in, enter the access code and cycle everyone into a forced/locked mute, then have the organizer unmute people who will be talking. Zoom is your competitor and has this option readily available. Please implement that feature back in the mix. You state you removed it after changing the attendee limit. You're product seems to be perfect minus that missing feature.
There is no harm having that ability in the organizer side while on the application.
